~*More Changes: Entering New Office for Payment and Mask Required*~
We've made it! Today, January 21, 2021, marks our official 'go live' on our new software program!! We are super excited about it and we can't wait to share all of the changes with you, our valued customers.
One of the biggest changes is that customers are now allowed to enter our new office for payment (yay!). However, in order to do so, you will need to wear a mask to enter our buildings.
So here's a complete rundown about the changes with our go live:
1. Please bring a mask to wear. In order to enter our building for payment -OR- to enter our metals shop to have your non-ferrous items weighed, a mask is required. We take the health of our employees very seriously and we like to do everything we can to keep our workplace safe. If you do not have a mask, we will NOT provide one for you, however, you are still expected to wear one in order to receive payment.
2. Make sure you have your ID. We have to re-scan all driver's licenses into our new program in order to write you a check. So make sure you have your driver's license -OR- the driver's license of the person for which you are hauling so that we can pay you. If you do not have your driver's license (or the license of the person for whom you are hauling), we will hold onto your ticket until you return with it. And no worries! We are happy to print you a receipt, just so you can rest assured that nothing is missing when you return with your license. (Because yes, with this new program we can print receipts now!)
3. Enter our building using the door marked 'Customer Entrance'. This is the door that is directly across from the metals shop and nearest the check-in stop signs. After you step inside, make a quick left to enter the customer lobby and to receive payment.
4. Please be patient. The transition to the new program went fairly smoothly, but there is still a learning curve. We will try to run everything as smoothly as possible, but there may be some delays as we all get used to the new software.
Once again, thanks for being patient with us during this transition--we look forward to many years of continued business with all of you!